privacy

Saunders Safety & Training Privacy Policy  

OUR PRIVACY POLICY

We are committed to protecting your privacy and confidentiality in accordance with the Privacy Act 1988 (Cth) including the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and it is one of our prime concerns that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you. This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.


WHY DO WE COLLECT PERSONAL INFORMATION?

We will only collect information from you that we need. Generally, we will need to collect information from you to assist with:

Determining a client’s legal requirements relating to WHS policies and procedures;
assess and process a particular application or request;
investigate and assess any incident relevant to a person’s employment or claim made under a policy or contract;
administer a policy or contract;
conduct investigations under common and statutory laws;
perform due diligence and compliance checks;
to satisfy any other legal requirements.
 

HOW DO WE COLLECT PERSONAL INFORMATION?

Where it is reasonable and practicable, we will collect personal information directly from you. If it is lawful and practicable to do so, we will also give you the option of interacting anonymously with us.

However, there are circumstances where we may have to collect personal information about you from someone else or information about someone else from you. Should we collect personal information from you about someone else then you are responsible for telling that person that we have collected the information. You may wish to refer that person to this Privacy Policy.

We may collect your personal information in various ways including, but not limited to, the telephone, during a personal interview, during an audit, over the internet or from other assessors, WHS providers and professional experts.

Whatever the source of the information we collect, you can be assured that we will protect your personal information and treat it with the utmost importance and respect.


HOW DO WE USE YOUR PERSONAL INFORMATION?

Primarily, we use your personal information to assist our clients to protect their business by reviewing, enhancing and/or developing their WHS systems, policies and procedures.

We will also use your personal information to assist our clients in meeting their lawful obligations under various Federal and State Government schemes, regulations and statutory requirements.


SECURITY OF PERSONAL INFORMATION

We hold the information we collect from you in our computer system and in our hard copy files. We ensure that your information is safe by following the usual security procedures expected by our clients.

Our computer and network security systems are protected by software and hardware firewalls, anti-virus & intrusion software, attack tracking software and access control password systems. These measures reduce the risk of system intrusion by hacking, viruses, trojans, web bugs and physical intervention.

Our staff are regularly trained to manage personal information strictly in accordance with the Privacy Act 1988 (Cth) and the associated Australian Privacy Principles.

In addition sub-contractors of SS&T are bound contractually to keep personal information confidential and secure at all times.


HOW CAN YOU ACCESS, CHECK, UPDATE OR CHANGE YOUR INFORMATION

Upon receipt of a written request from you and sufficient information to allow us to identify the information sought, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate. If you wish to access or correct your personal information please write to the Privacy Officer, C/- our office.

We do not charge for receiving a request for access to personal information or for complying with a correction request. We do however reserve the right to charge you for all reasonable costs and outgoings specifically incurred in meeting your request for information.


COMPLAINTS ABOUT PRIVACY

Should you have a complaint regarding a breach of privacy please contact our Complaints Officer, info@saunderssafety.com.au who will handle the matter in accordance with our formal complaints handling procedures.  

Your complaint can be lodged over the phone, via mail or email or you may wish to make an appointment with our Complaints Officer to attend and discuss your concerns. We will do all that is reasonable in the circumstances to address your complaint.


INFORMATION SENT OVERSEAS

In certain situations it is likely that that some or all of the Personal Information that you provide to us may be disclosed to businesses that operate overseas. This would only occur where the product provider is based overseas, or in situations where we utilise “Cloud Computing” services that are situated outside Australia.

In all such cases we commit to making reasonable enquiries to ensure that these organisations comply with their local privacy legislation where such legislation is comparable to the Australian legislation and to comply with the key components of Australian Privacy legislation.

    COOKIES

    We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

    A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

    The Site uses the following types of cookies:

    a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

    b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

    c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

    Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

    We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
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